Refund policy
Returns & Refund Policy
At Tahoor Beauty, your wellness and satisfaction are at the heart of everything we do. We take immense pride in the quality of our products; however, we understand that sometimes things don’t go as planned.
1. Our 7-Day Peace of Mind Guarantee
We offer a 7-day return window from the date you receive your parcel. If you change your mind or are unsatisfied with your purchase, you can initiate a return request within this period.
2. Eligibility for Returns
To ensure health and safety standards (as we deal with personal care items), please note the following:
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Items must be unopened, unused, and in their original packaging with all seals intact.
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Due to the nature of hygiene products, we cannot accept returns for items that have been opened or used, unless the product is proven to be defective.
3. Damages and Issues
Your trust is our priority. Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately. We will evaluate the issue and make it right at no extra cost to you.
4. The Refund Process
Once we receive and inspect your return, we will notify you of the approval status.
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Approved Refunds: Your refund will be processed automatically to your original payment method or via bank transfer/EasyPaisa/JazzCash within 5-7 business days.
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Shipping Costs: Original shipping fees are non-refundable. For returns due to a change of mind, the return shipping cost will be the responsibility of the customer.
5. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
How to Initiate a Return
We’ve made it simple for you. Simply reach out to our dedicated support team:
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WhatsApp Support: [03711736810]
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Official Website: tahoorbeauty.com
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Our Promise: We are committed to handling every request with fairness and integrity. Your confidence in our brand means everything to us.